View the Mobile Version of M+N

Discussions

a real customer complaint

missbhaviour  said about 3 years ago  or at  2:00PM on Tuesday, July 26 2011 in chat

HI EVERYONE......

I'm back. I've decided I love m&n far to much, no amount of work should get in the way. From now on I will start spending a lot more of my work time on here again.... To celebrate my return I'm going to share this little nugget with you & keep you updated as the saga unfolds

This was an email sent to my store via our website

dear sir/madam
in your recent catalogue, it says to check out the website for specials on
dimarzio pickups
i can see nothing on the website regarding this
is the boss eh2 enhancer pedal really only 10c?
what's wrong with it?
most importantley,i was in your store recentley and checking out the
peavey t40 bass guitar
i have a collection of these particular basses as they are my favourite
bass to play and record with
i have 19 different peavey t40 bass guitars at home [i'm no authority on
them, but i do know quite a lot about them]
i was treated as scum [im not exaggerating here] by the young man who
'attended' [used in its broadest sense] to me
he was rude to both my wife and myself
i had pointed out that we had made a special trip from sydenham to
frankston for the day, just to check out andpossibly buy the peavey bass
when i asked if i could try it out, he said ''why are you being a real pain
in the a** and making me reach for one that's out of the way and on the
top shelf?''
i replied ''i wish to try it out and possibly purchase it''
his comment was ''but this one here [pointing to a beginner bass costing
approximatley $290 would be more your thing, wouldn't it?''
i replied ''no. i have made a long journey from sydenham to try it out and
maybe buy it''
at this point i explained that i own 19 t40s and i am a collector
my wife and i were not dressed innapropriatley
we are both in our late 30's and were dressed in a business/corperate
attire
i said ''i'd really like to try it out if thats ok please''
he said ''you couldnt afford it, unless you pimped her out for a few hours
a night. she looks like she'd be a real goer if you know what i mean''
i asked him what he meant
he said to me ''well you're obviously too old to know what sex really is,
so why should i have to explain it to you?''
my wife replied ''what are you implying?''
he replied ''you know what i mean hot pants''

by this time nearly 10minutes have passed and i still hadn't played this
$1200 bass guitar
i asked if it came with its origional molded hardshell case
his response ''ah s*t mate, i don't f*g know''
he finally got the bass of the display, played an attricious 'slap bass'
solo and said ''there ya go ya f
*
g yuppie wr, not that you could
afford it anyway''
i walked to the counter and said to the other man ''excuse me sir, but
here is a sale your coleggue just lost you''
his response was ''yeah, so''
i would like a written apology sent to *
************

immediatley please
if you doubt any of what i have mentioned, then i advise you check your
security cameras for audiio and visual evidence
i would rather not take this any further
i tried to call the following day to recieve a reply, only to be told
''well, whaddaya want me to do about it?''
i will have no hesitation in alerting the media if a resolution can not
be reached
i await your immediatte response


missbhaviour  said about 3 years ago:

you know what I mean hot pants


lilmisstrouble  said about 3 years ago:

Wow Guitar Village, best customer service in town...


Godzilla  said about 3 years ago:

please post the security cam video


Simon_Sez  said about 3 years ago:

Is that actually true?

'Cause my mate paid about $600 for his T40.


max bulk  said about 3 years ago:

Something in me really wants his story to check out.


k2  said about 3 years ago:

Amazing.


LoadMyRig  said about 3 years ago:

no way. that is not true. is it???


Sunnyboyz  said about 3 years ago:

Something in me really wants his story to check out.

me too.


Coz  said about 3 years ago:

''well you're obviously too old to know what sex really is, so why should i have to explain it to you?''

This is my favourite part.


untold/animals  said about 3 years ago:

Wow, you guys are real arseholes!


Ghostface  said about 3 years ago:


labrish  said about 3 years ago:

Fuck this Peavey hog. Share the love.


voidster  said about 3 years ago:

Awesome. Reminds me of the cunt of sales assistant in a guitar shop on the Gold Coast that basically told me I couldn't play for shit (he had a point but I knew it and didn't need this ponytailed dipshit with his faux-Malmsteen licks to tell me) so I nicked a nice stompbox from the display cabinet when the fuckwit went out the back of the shop.


september  said about 3 years ago:

''my wife and i were not dressed innapropriatley
we are both in our late 30's and were dressed in a business/corperate
attire''

what is inappropriate dress for guitar village? a bikini? and why can't he spell corporate? and why would you drive all the way from sydenham to frankston in a suit?


missbhaviour  said about 3 years ago:

the unfortunate thing is that we have cameras but no sound & it just records on a loop so because he sent the 'complaint' weeks after the alleged incident there was no footage.....

I can honestly say that I have never in my life met anybody who would speak to a customer like that anywhere at anytime.... My staff (including myself) have been known in the past to perhaps loose their cool with a customer or stop talking to a punish if they push us to far but this guy is living in a whole different world!

A world where strangers want to pimp out his wife & his bedroom is full of 19 t40's


Simon_Sez  said about 3 years ago:

I can easily believe some snothead in Guitar Village would be this much of a idiot. I'dve had a look at the beginner bass, and then clocked the fucker with it.

It's the 19 freakin' T40s I'm having trouble with. They're a nice bass, I like them, and I can understand having a lot of guitars. But...19...of the same model?


Coz  said about 3 years ago:

How come everytime someone has a rant, they do so with bad spelling & grammar?


missbhaviour  said about 3 years ago:

after several more

''why havent you replied emails'' we sent him this

Dear Mr H****h.

How do you pronounce that? Is the H silent and it's pronounced 'A****h'

In any case, I am mortified at your account of the poor customer service you received at Guitar Village.

That's not what we're about. We are about totally sweet deals like 10 cent enhancer pedals with nothing wrong with them. We slip deals like this in every now and then as a reward to our loyal customers.

Sydenham is a long way to Frankston but I would like to soothe the slight by offering you a twenty dollar voucher at Guitar Village.

We would offer your wife a voucher too but she seems more concerned with fashion than music.
We would also like you to physically point out the member of staff that treated you badly so we can sack him.

Regards

Guitar Village


Simon_Sez  said about 3 years ago:

Work experience kid?


missbhaviour  said about 3 years ago:

no simon_sez there was no work experience that week


Simon_Sez  said about 3 years ago:

Multiple T-40s as a sign of mental disturbance?

I'll retract my earlier statement - the T-40 guy is probably wacko. I think he's trying to get you to knock the price down.


Velodrone  said about 3 years ago:

I always wanted a t40 because of Big Black. Had trouble finding one in Australia.

I now know why. This fuckers got them all.


missbhaviour  said about 3 years ago:

which bit do you retract? that guitar village are snot nosed idiots or just that the guy is the wacko not the snot nosed idiot sales assistant???

Im not really sure what this guy is after, because it gets better........


missbhaviour  said about 3 years ago:

Velodrone

I now know why. This fuckers got them all.


yeah totally its hilarious, although he must have doubles cause there isnt that many colors & they only made them for 8 or 9 years & I believe they were only distributed here for maybe 4 or 5 years so yeah he is sitting on the lot!!!


Simon_Sez  said about 3 years ago:

Sorry, I’ll rephrase in a less specific way…

Every guitar player you can point at has had a bad experience in a guitar store due to arrogant staff. Whether that's your store or someone else's.

So, could I believe that someone working in a guitar joint would be that rude to a customer? Sure.

Reading back though, it does seem a bit over the top. Unless you have Quentin Tarantino-style wit working for you.

So, I think T-40 is probably working up a story to knock the price down.


goingblank  said about 3 years ago:

I like the bit where the clerk accuses the guy of both being a yuppie and not being able to afford a mid-level bass guitar in the same sentence.


Actionralf  said about 3 years ago:

I'm 100% sure that somewhere along the lines, not sure when, this story has been fabricated. Whether it's the yuppie dude who can't afford the bass, all the way up to the top to missbhaviour.


untold/animals  said about 3 years ago:

what is inappropriate dress for guitar village? a bikini? and why can't he spell corporate? and why would you drive all the way from sydenham to frankston in a suit?

Why did nobody answer september? Anyway, it's a village so I assume you should don at least a grass skirt, if not some kind of chest paint.


Actionralf  said about 3 years ago:

You fly boys really crack me up.


ObjectVerbSubject  said about 3 years ago:

what is inappropriate dress for guitar village?

Capes are stuckable


dudewolf  said about 3 years ago:

YES!


missbhaviour  said about 3 years ago:

what is inappropriate dress for guitar village?


no dress code as such, we do love to see costumes & most of the time a costumed customer will be rewarded with a hefty discount.

We do draw the line at any sort of DIY tracksuit with matching top & bottom especially if its in any shade of pastel. You will be asked to leave immediately.


missbhaviour  said about 3 years ago:

Actionralf said 1 hour ago:
I'm 100% sure that somewhere along the lines, not sure when, this story has been fabricated. Whether it's the yuppie dude who can't afford the bass, all the way up to the top to missbhaviour.


I have made no changes to his email other than deleting his name, I can assure you this story is fabricated. The thing that gets me is the detail he has put into it........


missbhaviour  said about 3 years ago:

This is his response to our reply email which you can find above
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXx

dear anonymous

thank you for your reply
firstly, the ''h'' is not silent
my name is pronounced ''h****h'', the same way you would say the letter [i hope that makes sense]

the 10c enhancer pedal sounds appealing, i may purchase that [but more on that later]

yes, sydenham is a long way from frankston.
but as i am a collector, i go to where the guitar is

my wife is not concerned with fashion
she is concerned with music.
she has been my manager and agent for the last 14years
she is also a classically trained cello player who has recorded 5 solo albums and toured with the melbourne symphony as her 'backing band', the prague philharmonic, etc

she is also a defamation laywer who i had to try to convince to NOT take further legal action

sir, i am one of the few people in australian contempory rock and metal music who has made enough money to not have to work a day job again.
my wife is one of the most famous and successful defamation laywers in the southern hemisphere [she is currentley being consulted by the murdoch staff and family regarding defamations etc regarding the 'news of the world' issue that has been in the news recentley]
our combined net worth for the last financial year was $7.86m
the accusations by your staff that we could not afford the guitar we wanted is insulting

yes i will accept your $20 voucher [actually, use it to buy that boss enhancer and postage costs]so i guess that'll make it about $15ish?
please post the voucher and pedal to me [interestingly,my wife would've also liked one.but as you already decided she is more fashion than music.but if ya wanna send her one as well,that's ok

my postal address is
blah blah blah

i thank you for your reply, but im concerned that you could not even sign it as a person
there is no name at the bottom of your correspondance [hence my 'dear anonamous' comment at the start of my email]
it comes across as very impersonal, and almost an 'automatic' reply

i await your prompt email reply


untold/animals  said about 3 years ago:

I can assure you this story is fabricated.

WOOT


losgauchos  said about 3 years ago:

I reckon it is that David Thorne guy (or a try hard David Thorne) that sends pictures of spiders to pay bills and other assorted shenanigans.


svelteslacks  said about 3 years ago:

the dude sounds like angelic.

hi missb!


Morris Iemma  said about 3 years ago:

I know the guy's wife. She keeps a cello in her chambers.


definitely  said about 3 years ago:

Yeah, I reckon someone is pullin' ya leg. Or just bat shit crazy.


eucalyptus  said about 3 years ago:

Did they email an address? Street view it!


gabbo  said about 3 years ago:

this is clearly just a deluded person, but you gotta make your fun where you can find it.

google street-view the guys house. see if Murdoch's lawyer would live there.


Morris Iemma  said about 3 years ago:

Or send him something funny in the mail. Like a cum-stained aborted foetus or something.


Actionralf  said about 3 years ago:

wtf?


Morris Iemma  said about 3 years ago:

I know right guys fucked. Should send him something.


spaceman1  said about 3 years ago:

As if 'one of the most famous and successful defamation laywers in the southern hemisphere' lives in sydenham, shops in frankston and is married to a moron who can't spell and owns 19 Peavy basses. Oh yeah and she has time on the side to record 5 albums with MSO as her backing band.

And assuming any part of it were true, what kind of legal action does he expect is available to him for lousy customer service?

Did this really merit a follow up? I'll be good money he lives with his mum and isn't older than 14.


spaceman1  said about 3 years ago:

*bet good money


charlesincharge  said about 3 years ago:

you guys been to a guitar shop like EVER?

the story checks out I reckon.


team ham sandwich  said about 3 years ago:

How has no one said ''theres a guitar village somewhere missing their idiot''.?


spaceman1  said about 3 years ago:

you guys been to a guitar shop like EVER?
the story checks out I reckon.


haha oh please. yes, service usually sucks in guitar stores, but that bad? nobody anywhere talks like that. plus every line in that email is just nonsense:

*19 of the same model peavy bass
*married to the most famous lawyer AND cellist in the southern hemisphere
*the combined net worth of $7.86m...

Very high likelihood of this story 'checking out'.


september  said about 2 years ago:

then what happened?


Temet  said about 2 years ago:

she is also a defamation laywer who i had to try to convince to NOT take further legal action

bahahahaha


Coz  said about 2 years ago:

If he doesn't have to work a day job, then why did he turn up to the shop in ''corperate'' clothing?


sting-bono  said about 2 years ago:

said ''i'd really like to try it out if thats ok please''
he said ''you couldnt afford it, unless you pimped her out for a few hours
a night. she looks like she'd be a real goer if you know what i mean''
i asked him what he meant
he said to me ''well you're obviously too old to know what sex really is,
so why should i have to explain it to you?''
my wife replied ''what are you implying?''
he replied ''you know what i mean hot pants''

AHHAHAHAHAHAHA this guy is fucking awesome


sting-bono  said about 2 years ago:

I agree with Spaceman1, this is ridiculous. Who would collect 19 peav[e]y basses. It's not defamation anyway.


Actionralf  said about 2 years ago:

''my wife is not concerned with fashion, she is one of the most famous and successful defamation laywers in the southern hemisphere''


mrslooch  said about 2 years ago:

I'm with svelteslacks, this has GOT to be angelic, right?!


nishiki  said about 2 years ago:

cool story, missb. welcome back.



untold/animals  said about 2 years ago:

controversial


katiepotatie  said about 2 years ago:

How has no one said ''theres a guitar village somewhere missing their idiot''.?

ha ha


You need to be logged into Mess+Noise to contribute to the Discussions.
Go on and Log In or if you you're not a member, feel free to Sign Up.

Today On Mess+Noise
MESS+NOISE on Facebook

The M+N Newsletter

Sign up for special offers, giveaways and exclusive tracks. The best spam you'll ever receive.